Shipping Policy
At Radiant Mama Collective, we strive to provide efficient and reliable shipping services to ensure your orders are delivered in a timely manner. This policy outlines important information regarding shipping methods, delivery times, and tracking details.
Shipping Methods
We offer various shipping methods to accommodate your needs:
- Standard Shipping: This method typically takes 5-10 business days for delivery within the United States.
- Expedited Shipping: For those who need their items sooner, we offer expedited shipping with delivery within 3-5 business days.
- International Shipping: We also ship internationally to select countries. Please note that international shipping times may vary depending on the destination.
Processing Time
Once your order is placed, our team works diligently to process and prepare it for shipment. Please allow 1-2 business days for order processing before it is shipped out.
Tracking Your Order
We understand the importance of tracking your order and knowing its progress. Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through our website or the carrier's tracking system.
Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method selected. The exact shipping cost will be displayed during the checkout process before you finalize your purchase.
Fulfillment
While we strive to maintain an inventory of some products, others may be fulfilled directly from our trusted suppliers to ensure efficient delivery. This allows us to offer a wider selection of products and may impact the processing and shipping timelines outlined above.
Transparency
We are transparent about our fulfillment process and will not differentiate between products shipped directly from us or our suppliers in your order confirmation or tracking information.
Customer Service
Regardless of the fulfillment method, our customer service team remains your single point of contact for any inquiries or concerns regarding your order. Please email hello@radiantmama.org for service requests.
Shipping Restrictions
While we strive to offer shipping services to as many locations as possible, there may be certain restrictions and limitations due to customs regulations or other factors. If we are unable to ship to your specific location, we will notify you promptly and provide any available alternatives.
Lost or Delayed Shipments
In the rare event that your shipment is lost or significantly delayed, please contact our customer support team at hello@radiantmama.org. We will investigate the issue and work towards a resolution to ensure your satisfaction.
Thank you for choosing Radiant Mama Collective. We are committed to providing exceptional products and services, including reliable shipping, to enhance your shopping experience. If you have any further questions or concerns regarding our shipping policy, please do not hesitate to contact us.
Support Contact Information:
Support Email: hello@radiantmama.org
Support Phone Number: +64 27 296 4621